If a provider says "we are registered, our number is..." it pays to check. This guide shows what the public NDIS register lets you search, how to read a provider's page, and what to do if something looks wrong. For a shorter overview, see how to check if an NDIS provider is registered.
The short answer
Use the provider's ABN. The NDIS Commission's register lets you search by business name, legal name or ABN. Choose the status Approved to see providers who are registered now.
On the provider pages we viewed, there was no separate "registration number" field. So an unfamiliar number, quoted on its own, is not a way to prove registration. Check the register instead.
Step by step
- Ask the provider for their legal name and ABN. A registered provider will have both.
- Open the Commission's Find a registered provider page.
- Enter the ABN in the ABN box. If you only have a name, use the business name or legal name box.
- Set Registration status to Approved.
- Open the result and read the whole page.
- Check each detail against what the provider told you.
If you search the register with status Revoked, you will see providers who have been banned or had their registration revoked.
The Commission also offers a download of all provider register data as a CSV file, if you want to search it yourself.
What a provider's page shows
The provider pages show:
- Legal name and ABN
- Head office address and website
- Registration status
- Period of registration is in force until (a date)
- Approved registration groups
- Outlets, with a phone number
Check the legal name and ABN first. Then check the groups. A provider is only registered for the groups listed. If you need plan management, the page should list plan management. Our guide on what registration groups mean when choosing a provider helps you read them.
Next, look at the in-force date. If it has passed, ask the provider why. The Commission also shows when the search data was last updated, so check that too.
Check the ABN as well
The ABN is a business number. It is not proof of NDIS registration, but it helps you confirm who you are dealing with.
The Australian Business Register's ABN Lookup is free and needs no login. It lets you check whether an ABN is active or cancelled, the business type, GST status and past trading names.
A mismatch is a warning sign. For example, the ABN may belong to a different business, or may be cancelled.
A quick example
Dana is choosing a therapist. The provider's flyer says "NDIS registered, number 12345". Dana asks for the ABN and searches the register with the status Approved.
The business appears. The legal name matches. But the groups listed are for community participation, not therapeutic supports. Dana asks the provider about it. They explain they are applying for the extra group. Dana decides to wait.
Providers who are not on this register
The register covers registered providers. The Commission also publishes a second list for supported independent living and NDIS digital platform providers who are currently unregistered but meet transitional arrangements. Providers who applied before 1 October 2026 may keep delivering until a decision is made.
Otherwise, a provider that is not on the register is unregistered. That is allowed for many supports if your plan is self-managed or plan-managed. See registered vs unregistered NDIS providers. Unregistered providers must still follow the Code of Conduct.
If something does not match
Trust the register over a flyer or a message.
- Do not pay or share your NDIS number, bank details or ID until you are sure.
- Ask the provider to explain.
- Check for scam signs in our guide to red flags: NDIS scams and inducements.
- Call the NDIS Commission on 1800 035 544 if you still have doubts.
- Call the NDIS fraud line on 1800 650 717 if you think it is a scam.
The glossary explains the NDIS provider register and the registration group term.
What "registered" does and does not cover
Registration is about a provider's approval to deliver certain groups of support. It is useful, but it has limits.
It covers:
- whether the provider is currently registered, revoked or neither
- which groups of support they are approved for
- how long the current period of registration lasts
- basic contact details for the provider and its outlets
It does not cover:
- how good the provider is, or whether they suit you
- every worker the provider employs
- whether your plan has funding for the support
- supports delivered by unregistered providers, who are not on the list
Use the register as one check among several. Meet the provider, ask questions and read any service agreement before you sign.
Common mistakes
A few errors come up often.
- Searching only by trading name. A business may trade under one name and be registered under another. Try the legal name, or the ABN.
- Stopping at "Approved". The status is only part of the picture. Read the groups.
- Trusting a badge or logo. Anyone can put a logo on a flyer. The register is the check.
- Accepting a number you cannot check. If someone quotes a number that does not appear on the register page, ask them what it is and where it comes from.
- Using old information. The Commission shows when the search data was last updated. If you looked weeks ago, look again.
What to do before you sign
Once the register checks out, you can move on to the next questions. Ask about worker screening, insurance and how the provider handles complaints. Our guide to how to choose a support worker has a list you can use for any provider.
Ask for a written service agreement. The NDIS says a service agreement is not required except for some supports, such as SDA, but it recommends one so that you and the provider are clear about what you have agreed.
On Goodo
If you want to ask the community about a provider, you can add your question to the Goodo list and we will email you when your area opens.
About this guide
Goodo is independent. We are not part of, or endorsed by, the NDIA or the NDIS Quality and Safeguards Commission. This is general information, not advice. Rules change, so check ndis.gov.au or call the NDIS on 1800 800 110 about your own situation.
Frequently asked questions
Is there an NDIS registration number I can search?
On the Commission's public register you search by business name, legal name or ABN, and choose a registration status. The provider pages we viewed did not show a separate registration number. Use the ABN, and treat any other number a provider quotes as unchecked.
What does Approved mean on the register?
Approved means the provider is currently registered with the NDIS Commission. The Commission also lets you search for Revoked, which covers providers who have been banned or had their registration revoked. Always read the groups listed too.
What is the date next to period of registration?
The provider page shows when the period of registration is in force until. If that date has passed, ask the provider to explain and check the register again. The Commission also shows the date the search data was last updated.
Can an unregistered provider still work with me?
Often, yes. If your plan is self-managed or plan-managed you can usually choose unregistered providers. NDIA-managed funding needs a registered provider. Some supports always need registration, such as supported independent living and specialist disability accommodation.
What if the provider's details do not match the register?
Do not pay or share personal details until you are sure. Ask the provider to explain, and check their ABN again. If you still have doubts, contact the NDIS Commission on 1800 035 544.
Sources
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